The end of one year and the beginning of the next always has us considering what worked, what didn’t, and what’s coming next in our world. The effects of COVID-19, the increasing (and necessary!) urgency for which our society works toward being more sustainable, and the increasing ease of technology in our work and play will help guide this year’s trends and beyond.
We sat down with our team’s experts to discuss what’s around the corner in the food, retail, and admissions spaces. From increased menu diversity to self-serve technology options, here are our predictions for what’s to come in 2022.
The future of food is inclusive, innovative, and fun. With 73 percent saying that restaurant technology improves their dining experience, we expect a touch-less, more environmentally-friendly model for restaurants is here to stay. Here are just a few dining trends we love:
Embracing menu flexibility: We’ve already discussed menu diversity at length with our executive chefs (you can read it, here) but the bottom line is that the future of both online ordering and in-house dining, is one that not only accommodates a variety of diets and restrictions around eating but also makes the culinary experience fun for everyone. That means from zero-carbon diets to vegetarian-friendly options, menus aren’t just inclusive, but also creative and delicious.
For retail, the future is all about convenience, personalization, and the unique technology and brand partnerships that help usher in both these aspects in a customer’s experience. Here are three trends we think will take 2022 by storm in retail:
Admissions, like that of retail and food, is an industry that is quickly changing to meet customers’ needs around convenience and safety while using elements of technology and design to deliver both. Below are a few examples of how admissions is adapting in 2022 and beyond.
At SSA, we pride ourselves on being at the forefront of the future of the food, retail, and admissions industries. If you’re curious about building a better guest experience, we can help you get started. Read more about how SSA is integrating the full guest commerce experience from every angle here.