The Association of Zoos and Aquariums Annual Conference hosted in Columbus was truly remarkable! It featured captivating sessions, amazing reunions with partners and friends, and a fantastic Zoo Day hosted by Columbus Zoo and SSA. What an incredible week it was! Here are our takeaways and highlights from the week…
The most significant insight our team gained from the conference was the focus on the holistic guest experience. From a packed session on technology in park, to revenue generating ideas, everything tied back to enhancing a holistic guest experience. It extends beyond the primary exhibits and animals, encompassing every aspect of the guest’s journey and how it aligns with our mission. A holistic guest experience means considering:
Directors Dinner- cohosted with our partner, Columbus Zoo
SSA Partners & Friends Reception – cohosted with our partner, COSI
Zoo Day – Cohosted with our partner, Columbus Zoo
SSA Digital Booth
Attractions.io App at Columbus Zoo
Launch of Compostable Packaging M&Ms at Columbus Zoo
Guest Technology INSIDE the Park: New Ways to Connect with Wildlife
Jason Keller
Advancing IDEAS in Retail and Food Services Offerings & Revenue Implications
Andrew Fischer & Jason Stover
Inflation Reduction Act (IRA) – Resilient Planning, Resources, and Guidance for All AZA Facilities
Andrew Fischer
Research Initiatives Understanding Barriers and Opportunities for Women and People of Color in Zoos, Aquariums and Related
Shannon Fitzgerald
Research
Jason Stover
Wild Life Conservation
Andrew Fischer
Honors & Awards
Tera Greenwood
Business Operations
Jacki Sorvillo
Trends
Scott Lobaugh