In the hospitality industry, people are at the core of everything we do. If we’re not serving our people with a commitment to the values that give our organization its heart, we’re doing a disservice not just to our employees, but to every guest who walks through our doors.
People are the backbone of organizational culture. The values of our people define our culture. By defining one’s core values, we are protecting, building, and strengthening culture. Culture is proving to be one of, if not, the biggest driver to success.
After spending over a year defining SSA’s cultural values, with the help of our friends and partners at Behavioral Essentials, we have learned a lot! Here’s a breakdown of what we’ve learned along the way: